FREQUENTLY ASKED QUESTIONS: VOLUNTEERS

Ardoch recruits, trains and places volunteers in schools and early years services in disadvantaged communities. Please read on to find answers to some frequently asked questions about volunteering.

What does being an Ardoch education volunteer involve?

Our education volunteers provide assistance in early years services (playgroups, family centres and kindergartens), primary and secondary schools. They provide literacy and numeracy support to children and young people. In some schools, our volunteers also provide specialised support in alternative classroom settings. You need to commit to volunteering for two hours a week at the same time at the same school during school hours for a minimum of six months.

For more details on the volunteering opportunities at Ardoch, go here.

How can I volunteer with Ardoch?

Visit here and complete the application form. Please ensure you have answered each question on the form.

What are the steps in the application process?

- Complete the online application form
- Register for face-to-face training
- Complete a phone interview with an Ardoch staff member
- Complete Ardoch online trainings
- Apply for a Working With Children Check (WWCC) and add Ardoch as an organisation online
- Submit a Police Check (fee covered by Ardoch)
- Attend face-to-face training
- Provide two referees

How old do I have to be?

You need to be over 18 to be able to volunteer with Ardoch.

Do I have to have experience in the education sector?

Although experience in the education sector is valued, it is not mandatory.

Can I choose my own school or early years service to volunteer at?

You can choose whether you want to volunteer at a school or an early years service. You will need to undergo further training in our Early Learning and Literacy program if you want to volunteer at an early years service. Ardoch will place you at an Ardoch partner site within your preferred area. We try to organise a placement as conveniently located as possible to you. Placements depend on capacity and availability at our sites at the time. Volunteers who can drive will have a wider range of options. However, if you cannot drive, you must let us know and we will try to match you with a partner site reachable by public transport.

What time commitment do I need to give to volunteering?

You need to commit to volunteering for minimum two hours a week at the same time at the same school/early years service during school hours for a minimum of six months. Most people continue beyond six months and this enables you to build a stronger bond with the children, young people, educators and the school/early years service community.

Do I have to attend the centre/school on the same day and time?

Yes. In order to maintain relationships and consistency, we ask that our volunteers are at the early years service or school at the same time and day each week. Can Ardoch’s Education Volunteer role be considered as tertiary placement for university students? We do not usually take individual tertiary placements at Ardoch as we cannot provide the level of supervision required for most courses. However in some cases, we have partnered with education providers upon agreement of the terms and conditions of the placement. If you are an education provider and would like to discuss this option further, please contact us.

Do I need to attend the face to face training if I apply for Research, Office Admin or Fundraising/Marketing role?

No, you do not need to attend face to face training, but you need to undertake the child safety online training.

Why do I need a Working With Children Check if I am already getting a Police Check?

A Working with Children Check is a more thorough check which lasts for five years. It is ‘live’ so it is updated on an ongoing basis for 5 years and Ardoch will be contacted if any problem arises. A Police Check (CrimCheck) is a list of offences at any given point in time.

Do I have to pay for anything when I become a volunteer at Ardoch?

Ardoch pays for every volunteer’s Police Check (CrimCheck). A Working With Children Check is free for volunteers. However, the volunteer will have to pay for their travel to the partner school or early years service. We are not able to reimburse travel expenses for volunteers.

Is my existing CrimCheck valid?

No. A CrimCheck (or Police Check) is list of offences at a given point in time. When you become an Ardoch volunteer, we need to ensure that we have the most up-to-date information. We therefore will always carry out our own CrimCheck during the application process at no cost to you.

Does my VIT (Victorian Teaching) card replace the Working With Children Check card?

No. Although you can teach without having a WWCC card, you cannot volunteer without a WWCC card. Ardoch is notified when they are any changes to a WWCC. However, this is not the case with a VIT card.

Who should I nominate as my referees? Do they need to have an email address?

You should try to nominate two people who you have known for at least two years. Preferably, one referee should know you professionally and ideally at least one referee should have seen you interact with children. We do not accept immediate family members as referees. You need to include correct phone number and email addresses of all referees in your application. Referees need to be local, not international.

What happens after the face-to-face training?

We wait for all of your checks (WWCC, CrimCheck, referee checks) to be returned, which can take from between three days to one month, depending on each person. Once your checks have been returned and are clear, you will receive an email notification that your placement with a school/early years service has been arranged. The school/early years service will contact you within one week of this notification.

Can I get involved in ways other than volunteering?

There are plenty of other ways you can support Ardoch and children in disadvantaged communities. This includes making donations, through community fundraising, donating books and resources, workplace giving and more. If you want to see the ways in which you can support Ardoch, please visit here.

What times does placement occur?

All of our Education Volunteer placements are within school hours. Our Research, Office or Fundraising/Marketing roles occur within business hours.

Once my placement has been arranged, who should I contact to arrange a start date?

You will receive an email with all your placement details, this will give you the main contact person who you should be contacting within a week after you receive the email.

How often do I need to log my hours in Track it forward?

After a day of volunteering (includes training and professional development sessions) you will simply be required to log the hours you have done for the day through the app or website and submit, which sends the hours to an online platform administered by Ardoch.

What do I do if I can’t access Track it Forward?

Please contact one of the volunteer coordinators on This email address is being protected from spambots. You need JavaScript enabled to view it. for further investigation. We can easily reset your password.

Do I contact Ardoch in the event of disclosure?

Yes, once you have discussed with supervising teacher or school volunteer contact (person who did induction – might be Welfare officer or Deputy Principal) prior to leaving school premises; you must notify Ardoch staff about the concerns/disclosure.

What do I do if I can no longer volunteer? Who Should I inform?

Inform your local EPC (Education Partnership Coordinators) and school/early years service that you can no longer volunteer and when you will be finishing.

What do I do if I want to return to volunteering with Ardoch after one year break?

Email This email address is being protected from spambots. You need JavaScript enabled to view it. for further details. You will be required to complete new police check (CrimCheck) as well as any updated online training. If you have any other questions regarding volunteering, please contact our Programs Coordinators, Education Volunteers & Training on 03 9537 2414 or at This email address is being protected from spambots. You need JavaScript enabled to view it. .